Sweet Jane Studio is located in Edmonton, Alberta Canada and all items will be shipped via Canada Post. All of our items are currently made to order. Please allow 7-14 days to create your order. If you require your order by a certain date, please let us know. We are happy to accommodate your request if we can.
We will send your item via Canada Post in a tear-proof polyethylene envelope as a 'light packet' or 'oversized envelope' to Canadian and US destinations. This is the most affordable option and it takes about 4-6 business days to receive your shipment. Keep in mind that there is always the possibility that orders can be stuck at customs for a few days. This is very rare and they are always swiftly released. Our standard shipment is ‘Ground’ to international locations. You can expect your order to be received in about 4-6 weeks but often they are received much sooner, about 2-3 weeks. We try and keep our shipping costs low for our customers. If you'd like to upgrade your shipping to receive your order sooner, just let us know via email (firstname.lastname@example.org) and we can bill you this difference via paypal. Sweet Jane Studio is not accountable for any customs or duty fees that might incur nor are we responsible for lost or stolen packages
If you buy something and you need to exchange it, please contact me so we can discuss the details. Exchanges are approved on a case by case basis. I want you to love what you buy so if you have any questions or concerns, please contact me so we can chat about it. Thanks :) I do not offer refunds.
All Sweet Jane Studio prices are in Canadian Dollars (CAD) please be aware that exchange rates will be charged depending on where you live.